Kat Harris

IDR is seeking a Technical Support Engineer - Platform Technologies to join one of our top clients for an opportunity in Santa Clara, CA. This role offers the chance to work within a leading technology organization that specializes in platform support and development. The position focuses on resolving complex technical issues, debugging code, mentoring team members, and enhancing customer satisfaction.

Position Overview for the Technical Support Engineer - Platform Technologies:

• Manage and resolve challenging issues related to the ServiceNow platform
• Act as the first point of escalation within the technical support team
• Mentor junior team members across various technologies
• Develop a deep understanding of the ServiceNow platform and related systems
• Engage in customer-facing interactions requiring strong interpersonal skills

Requirements for the Technical Support Engineer - Platform Technologies:

• Demonstrated ability to troubleshoot difficult technical issues
• Working knowledge of components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
• Experience with relational databases (e.g. MySQL, Oracle)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.