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IDR is seeking a Benefits Specialist to join one of our top clients in Fountain Valley, CA. This role is pivotal during the busy Open Enrollment period, where you will be the first point of contact for employees seeking guidance on their benefits. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Benefits Specialist:
• Serve as the primary contact for employees with benefits-related inquiries during Open Enrollment (October 27 - November 15).
• Manage a high volume of calls, providing clear and accurate information on health, dental, vision, life insurance, disability, retirement, and other benefits.
• Assist employees in understanding their benefit options, enrollment procedures, and eligibility requirements.
• Document all interactions in the call tracking system and continue to support inquiries post-Open Enrollment.
• Deliver exceptional customer service with patience, empathy, and professionalism.
Required Skills for Benefits Specialist:
• Minimum of 3 years of experience in employee benefits, benefits administration, or a related HR role.
• Strong knowledge of health & welfare benefits, retirement plans, and open enrollment processes.
• Exceptional communication skills with the ability to explain benefits clearly.
• Proficiency with call tracking systems and standard HR/benefits software.
• Ability to efficiently manage high call volumes while maintaining quality service.
What's in it for you?
Why IDR?
Compensation Details: $38-41/hr W2
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