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IDR is seeking a UX Architect to join one of our top clients remotely. This role is perfect for a candidate who thrives in a collaborative environment, has a high degree of empathy, and possesses strong problem-solving skills. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the UX Architect:- Work under the supervision of the Sr UX Architect to prioritize, plan, and execute critical design initiatives that advance key product goals.- Drive the creation, socialization, iteration, and maintenance of research-driven artifacts to effectively express and track user needs, goals, motivations, and pain-points of target audiences.- Lead collaborative user research, discovery, and design thinking activities to gain a deep understanding of user needs, goals, and motivations.- Guide the identification of the most useful and appropriate experimentation methodologies and conduct research and analysis opportunities within the scope of the product or audience journey.- Ensure that usability, accessibility, brand alignment, and consistency considerations are at the forefront of all digital product design and architecture decisions.Required Skills for UX Architect:- Experience in both web and mobile design- Experience working in an agile environment- Working knowledge of UX tools (Axure, Figma, Confluence, JIRA, Mural, Adobe Analytics)- Ability to perform user discovery via facilitating workshops and conducting interviews and surveys with both internal and external users.- Must absorb qualitative and quantitative data to develop and communicate compelling narratives that can influence and inform stakeholders.What’s in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to get in with an industry-leading organization- Close-knit and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row;IDR is seeking a dynamic and experienced IT Helpdesk Manager to join one of our top clients in Decatur, Georgia. This role is an exciting opportunity for a seasoned professional to lead a technical support team, providing comprehensive hardware, software, and system support across the organization. If you are passionate about team management, vendor oversight, and technical support, and are ready to take on the challenge of ensuring customer satisfaction in a fast-paced environment, we encourage you to apply today!
Position Overview/Responsibilities for the IT Helpdesk Manager:
Lead and manage a team of 5-7 technical support representatives, assigning workloads, monitoring performance, and ensuring efficient resolution of escalations.
Provide advanced support for desktops, laptops, and mobile devices, including Windows OS, Office365, and peripherals.
Oversee support for technology such as CCTV, public safety radios, and badge machines.
Interface with customers, including handling C-level escalations.
Advocate for agency needs with outsourcing vendors and maintain compliance with ITIL Service Framework standards.
Assist with projects and special assignments, document incidents, create work instructions, and initiate best practices.
Required Skills for IT Helpdesk Manager:
5-8 years of experience leading technical support teams.
Strong team-building, interpersonal, and organizational skills.
Exceptional written and verbal communication skills.
Proven experience in managing help desk operations and resolving C-level escalations.
Expertise in Microsoft/Windows environments and cloud-based applications (Office365).
Proficiency in supporting mobile devices (smartphones, tablets, peripherals).
Ability to travel within Georgia as needed.
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is seeking a Case Management Assistant to join one of our top clients in a 100% remote role. This position is an excellent opportunity for individuals with a background in healthcare or care coordination, looking to contribute to a dynamic team in a fast-paced environment. If you are seeking an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Case Management Assistant:
Required Skills for Case Management Assistant:
What’s in it for you?
Why IDR?
IDR is seeking an Associate Account Services Coordinator to join one of our top clients. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Candidates must be local to San Antonio, TX.
Position Overview / Responsibilities for the Associate Account Services Coordinator:Required Skills for the Associate Account Services Coordinator:
What’s in it for you?
Why IDR?
