New York, United States
IDR is seeking a dynamic and experienced Engineering Team Lead to join one of our top clients in New York. This role is perfect for a seasoned professional who thrives in a team lead capacity, focusing on IMAC (Install, Move, Add, Change) and technical support. If you are passionate about service and quality improvements, enhancing team efficiency, and are looking for an opportunity to join a large organization with a team-oriented culture, we encourage you to apply today!
Position Overview & Responsibilities for the Engineering Team Lead:
- Act as a team lead, managing a team of engineers and focusing on IMAC and technical support
- Serve as the primary onsite manager for the team of technicians
- Strategically plan and conduct internal meetings with onsite leaders
- Act as a liaison between our client's team and the onsite team
- Aid in support as needed, but primarily focus on people, process, and operations management
Required Skills for the Engineering Team Lead:
- Strong experience managing a team of tech support engineers
- Excellent communication skills and confidence
- Experience with Jira ticketing system and ServiceNow
- Ability to identify opportunities for service improvements and enhance day-to-day efficiency
- ITIL certifications are a plus!
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
