Ben McCormick

IDR is seeking a talented and detail-oriented IT Support Specialist to join one of our top clients in a remote role. This is an exciting opportunity for a seasoned professional to leverage their technical expertise and provide exceptional support to a dynamic team. If you are passionate about IT support, troubleshooting, and customer service, we encourage you to apply today!

Fully onsite in Denver, CO - 3 month contract to hire position  Position Overview/Responsibilities for the IT Support Specialist:

• Leverage your 3+ years of relevant experience to provide top-notch technical support for Windows and Mac environments
• Utilize your experience with tools such as ServiceNow, Microsoft SCCM, and Active Directory to manage, track, and resolve support tickets
• Demonstrate your strong customer service skills by ensuring excellent follow-up and follow-through with users
• Exhibit your ability to document customer contacts, troubleshooting steps, current status, and resolutions in detailed tickets
• Manage and prioritize multiple tasks and projects efficiently to meet SLAs and ticket closure goals
• Collaborate with cross-functional teams to resolve complex technical issues and provide effective solutions

Required Skills for IT Support Specialist:

• 3+ years of relevant experience or Bachelor’s degree + 1 year of relevant work experience
• Proven track record of exceeding ticket closure goals and SLAs
• Strong experience providing technical support for both Windows and Mac OS in an enterprise environment
• Proficiency in using ServiceNow, Microsoft SCCM, and Active Directory
• Experience supporting G Suite and Mac OS
• Excellent communication skills and customer service abilities
• Strong organizational skills and the ability to handle multiple tasks simultaneously

What’s in it for you?

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more!
• Opportunity to work with an industry-leading organization
• Collaborative and team-oriented work environment

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $24.50/hr W2