Toronto, Ontario, Canada
IDR is seeking a Technical Support Engineer to join one of our top clients for a hybrid opportunity in Toronto, Canada. This role involves providing advanced technical support in a dynamic environment where automation and troubleshooting are key. The company is a leader in technology and software solutions, focused on innovative automation systems.
Position Overview for the Technical Support Engineer:
- Provides technical support to field engineers, technicians, and product support personnel troubleshooting complex electro/mechanical equipment, software, and networked systems.
- Responds to situations where first-line product support has been unable to resolve issues in malfunctioning equipment or software.
- Reports design, reliability, and maintenance problems or bugs to the engineering teams.
- Involves customer installation and training for highly technical or sophisticated products.
- Interacts directly with customers/users who have a technical background, particularly in systems level software.
Requirements for the Technical Support Engineer:
- Must have JavaScript experience.
- Must have networking and OS debugging experience.
- ServiceNow platform knowledge is a plus.
- Strong troubleshooting skills in complex software and hardware environments.
- Ability to communicate technical information clearly to customers and team members.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Hybrid
