Allison Jones

IDR is seeking a dedicated Service Desk professional to join one of our top clients in Nashville, Tennessee. This role is perfect for individuals who thrive in a fast-paced, customer-focused environment and have a knack for troubleshooting and problem-solving. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Service Desk:

• Provide first-line technical support to our client's team, handling a call volume of up to 30 calls per day.

• Administer and troubleshoot printers, including server print queue and local queue.

• Manage Active Directory, including navigating different OUs, looking up attributes, and resetting passwords.

• Support and deploy iOS devices, including setting up new phones/iPads, resetting iTunes accounts, and backing up/restoring device data.

• Troubleshoot network issues, including VPN and WiFi connectivity.

• Manage tickets in ServiceNow, including ticket assignment and follow-up.

Required Skills for Service Desk:

• Prior IT call center experience.

• Proficiency in Active Directory and InTune Management.

• Experience with iOS management, support, and deployment.

• Familiarity with video conferencing tools such as Cisco WebEx and MS Teams.

• Experience with ServiceNow or similar ticketing system.

• Ability to lift hardware shipments up to 50 lbs.

• Excellent customer service skills and the ability to communicate effectively in stressful situations.

What’s in it for you?

• Competitive compensation package.

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization.

• Close-knit and team-oriented culture.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.

• Employee Stock Ownership Program.

• Medical, Dental, Vision, and Life Insurance.

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row.