Suwanee, Georgia, United States
IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
This is a contract to hire* position; fully onsite in Suwanee, GA.
Position Overview for the Technical Customer Service Advisor
- Receive inbound inquiries regarding products and services
- Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
- Investigate and resolve a variety of technical and non-technical inquiries
- Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status
Required Skills for the Technical Customer Service Advisor:
- 1+ years of professional experience working in a Call Center or customer service
- 1+ years of professional experience, troubleshooting, tech support, or help desk
- Ability to handle customer request via phone calls, chat sessions and emails
- Successful background taking 60+ inbound calls per day
- Excellent communication skills and high level of professionalism
- High Technical Aptitude, troubleshooting experience
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
