Kristin Finical

IDR is seeking a NICE CXone Studio Developer to join one of our top clients for a remote opportunity. The consultant will play a key role in designing, developing, testing, and optimizing NICE CXone Studio scripts to support a contact center migration project. This effort will include troubleshooting and refining call routing logic while helping transition two existing NICE CXone environments into a single, unified instance.

Position Overview for the NICE CXone Studio Developer:

• Design, develop, test, and optimize NICE CXone Studio scripts
• Ensure seamless call routing and improved customer interactions across the organization
• Lead troubleshooting and refinement of call routing logic as part of an active migration
• Support migration efforts to bring two existing NICE CXone environments into one unified instance
• Collaborate with stakeholders to deliver efficient, scalable contact center solutions

Requirements for the NICE CXone Studio Developer:

• 5+ years of experience (closer to 7 is ideal)
• NICE CXOne proficiency with Studio scripting (call routing scripts) with the ability to write AND test studio script
• Desing and implementation experience with CXone
• Experience optimizing CXone workflows
• EXPERT experience in Conversational AI solutions

What's in it for you?

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #LI-Remote