Kristin Finical

IDR is seeking a highly skilled and experienced Technical Support Specialist to join one of our top clients in the Kansas City area. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today! Position Overview/Responsibilities for the Technical Support Specialist: 

• Travel to assigned locations on a scheduled basis and as needed for issues and projects

• Serve as the IT liaison between the business units and IT to ensure all IT requirements are properly defined by gathering input from stakeholders, and develop design solutions for technical initiatives
• Work with each site to identify their audio and visual needs and work with vendors to provide the business with solutions and lead up the implementation projects and support for those solutions  
• Assist with the management and tracking of all IT hardware assets within the assigned geographical area
• Assist in project planning, communicate, and lead the execution phase for all projects associated with the locations within the assigned geographical area
• Assist with the management and execution of all lifecycle projects for hardware and software updates
• Create and revise all knowledge articles that specifically pertain to the locations within the geographical area
• Troubleshoot and resolve medium to complex hardware/software problems for PC, Mac, and Mobile devices on Android and iOS platforms
• Provide support for Microsoft 365 access to Teams, SharePoint, and Exchange Distribution Lists and Mailbox Delegation
• Provide daily technical support to internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets
• Serve as the escalation point for Level 1 service desk team members
• Assist in the communication and execution of network projects as directed by the network team
• Accurately record all work, troubleshooting, and communications in incident tickets
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Required Skills for the Technical Support Specialist:

• 2 to 5 years of desk side break/fix support or related experience (Windows, Apple, MS office)
• Certification and/or License – may be required during course of employment
• Bachelors degree required  

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture