Kristin Finical

IDR is seeking a Technical Support Engineer to join one of our top Tech clients in Santa Clara, CA. This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! If you're looking to work with one of the most innovative industry leaders...Apply today!  Position Overview/Responsibilities for the Technical Support Engineer: The Technical Support Engineer will be responsible for managing and resolving challenging issues for external ServiceNow partners and customers. The engineer is responsible for owning and resolving issues daily, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform. Duties Include:

• Debugging JavaScript code and finding better solutions to custom code
• Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues
• Cases are created by customers and managed by engineers using the ServiceNow software platform
• This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills

  Required Skills for Technical Support Engineer

• 2+ years’ Experience supporting external customers with troubleshooting difficult technical issues
• 2+ years' Experience writing & debugging Object Oriented code in Java & JavaScript
• Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
• Experience with relational databases such as MySQL
• Experience administering: Linux, Unix OR Microsoft Server
• Experience within ServiceNow Platforms

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

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