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IDR is seeking a dynamic and innovative CRM Manager to join one of our top clients in Santa Monica, CA. This role is perfect for a creative, data-driven professional with a passion for crafting and executing effective omni-channel campaigns. If you thrive in a fast-paced environment and are looking for an opportunity to join a large, growing organization with a team-oriented culture, we encourage you to apply today!
Position Overview/Responsibilities for the CRM Manager:
Ideate, build, and manage effective omni-channel campaigns for our client's roster of artists, focusing on email and SMS campaigns.
Leverage data to develop audience-specific strategies and programs across owned channels (email, SMS, web).
Work cross-functionally to solve complex challenges and achieve both artist and label business goals.
Implement segmentation and testing frameworks, using data insights to inform decision-making.
Manage both the strategy and execution of advanced email and CRM campaigns.
Required Skills for CRM Manager:
Minimum of 2+ years of experience in CRM with an emphasis on email and SMS, including full ownership from strategy to execution.
Exceptional attention to detail and experience managing consumer-facing email and mobile programs.
Strong analytical skills with the ability to interpret large sets of data, analyze trends, recognize anomalies, and build testing plans based on data.
Excellent written and verbal communication skills, comfortable communicating across teams and different levels within a large organization.
Proven expertise in customer segmentation, test design, measurement, and analysis.
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row