Kristin Finical

IDR is seeking a Technical Support Engineer - UX to join one of our top clients for an opportunity in Santa Clara, California. This organization specializes in technology and platform services, focusing on delivering exceptional customer support for their enterprise solutions.

Position Overview for the Technical Support Engineer - UX:

• Manage and resolve complex issues related to the ServiceNow platform, ensuring customer satisfaction
• Collaborate with internal teams to support and improve platform functionality
• Serve as the last point of escalation within technical support, driving issues to resolution
• Provide proactive guidance and tactical engagement on critical platform issues
• Maintain technical expertise in assigned product areas and deliver training as needed

Requirements for the Technical Support Engineer - UX:

• 2+ years of professional work experience in a technical support or related role
• Experience with JavaScript, HTML, and CSS
• Proficiency in frontend browser debugging
• Ability to decode JSON strings using JavaScript
• Strong understanding of frontend vs. backend development concepts

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.