Maddie Zook

Functional Lead Terms: 1 yr contract Target Pay Rate: $77/hr C2C Interview Process: 2 rounds Work schedule details: Remote Location: Anywhere in the US Required Skills:

• Proven experience delivering advanced (Level 2/Level 3) functional support for PeopleSoft Campus Solutions.
• Demonstrated expertise in Student Records, Advising, and Admissions modules.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and assess downstream impacts.
• Deep understanding of system configuration, academic business processes, and regulatory compliance requirements.
• Excellent collaboration skills, with a track record of working effectively across business, IT, and stakeholder groups.
• Strong written and verbal communication skills, including experience developing training and documentation.
• Ability to provide cross-module functional support within PeopleSoft Academic solutions.

Role Overview The Functional Lead for PeopleSoft Campus Solutions (Academics) will provide advanced functional leadership and Level 2/Level 3 support for core academic modules, including Student Records, Advising, and Admissions. This role is responsible for driving issue resolution, process improvements, and best-practice adoption to ensure the system effectively supports academic operations, regulatory compliance, and evolving institutional needs. Key Responsibilities

• Provide advanced (Level 2/Level 3) functional support for PeopleSoft Campus Solutions, with a focus on Student Records, Advising, and Admissions.
• Lead the analysis and resolution of complex functional incidents, including root cause analysis and impact assessment of system changes.
• Partner with business users, IT teams, and key stakeholders to gather requirements, drive consensus, and deliver effective solutions.
• Support and enhance system configuration aligned with academic policies, processes, and regulatory requirements.
• Develop and maintain functional documentation, process flows, and configuration guides.
• Create and deliver end-user training, job aids, and change management materials to support adoption and continuous improvement.
• Provide cross-module functional support as needed and contribute to broader PeopleSoft Campus Solutions initiatives.
• Promote best practices and continuous improvement across academic systems and processes.

Preferred Qualifications

• Broad functional experience across PeopleSoft Campus Solutions academic modules.
• Prior experience serving as a functional lead or subject matter expert in a higher education environment.