Maddie Zook

IDR is seeking a IT Support Technician I to join one of our top clients for an opportunity in Englewood, CO. This role is ideal for individuals with a customer service mindset, high energy, and a passion for technical support within a corporate environment. The position involves providing desktop support and ensuring seamless audio-visual and network operations.

Position Overview for the IT Support Technician I:

• Provide basic desktop, printers, and peripherals support on-site to end users.
• Assist with conference room setup, audio-visual equipment, and troubleshooting.
• Deliver exceptional customer service ensuring high levels of customer satisfaction.
• Support and maintain hardware and software solutions as per organizational standards.
• Collaborate effectively with team members and share knowledge to enhance team performance.

Requirements for the IT Support Technician I:

• Associate’s Degree in a related field or relevant IT certifications (Microsoft, A+, Help Desk Institute, Dell, etc.).
• 1-2 or more years of relevant experience in desktop support.
• Basic knowledge of current IT standards related to computers, printers, network technology, drivers, and troubleshooting peripherals.
• Demonstrated customer/solution ownership and a drive for excellence.
• Excellent written and verbal communication skills with end users.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.