Maddie Zook

IDR is seeking a Lead Technician to join one of our top clients in NYC. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!

• Conduct on-site field surveys at customer premises to scop customer work as needed
• Perform installation and service work on customer site, as necessary and assigned.
• Conduct field quality control inspections, surveys, and audits to ensure customer specifications are achieved on product or system installations and ensuring client satisfaction.
• Provide support and direction to other technicians in the field, supervising work performed and checking for accuracy and quality of work.
• Serve as a technical liaison between company and client locations in your assigned area.
• Resolve issues at the lowest level; escalate issues as required to ensure client satisfaction.
• Train subcontractors and technicians on theory and practices for reliable quality installations.
• Provide client cabling management and the Corporate office management with written reports and updates as needed and directed.

• High School Diploma
• Minimum of 5 years of hands-on field experience and/or cabling project management experience.
• Must have strong organizational and communication skills, both written and verbal.
• Must have a structured cabling certification (i.e., BICSI) or equivalent structured cabling experience.
• Knowledge of Cat 5 cable certification is necessary.
• LAN and telephone, including associated network device installation quality standards would be helpful.
• Minimum of 5 years structured cabling field experience and in depth understanding of cabling equipment installation standards.

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture