Jackie Koelsch

IDR is seeking a Helpdesk Technician to join one of our top clients in Colorado Springs, CO. This role offers a unique opportunity to work in a dynamic environment, providing top-tier support to a diverse clientele. If you are eager to be part of a growing organization and thrive in a team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the Helpdesk Technician:

Provide exceptional technical support in a fully onsite capacity, working five days a week, including two evening shifts. Engage with clients to troubleshoot and resolve technical issues, ensuring a high level of customer satisfaction. Collaborate with our client's team to maintain seamless operations and support the closing shift. Participate in a structured interview process, including STAR method and troubleshooting assessments. Obtain CompTIA A+ certification within the first three months, with opportunities for further certifications after six months.

Required Skills for Helpdesk Technician:

Demonstrated experience in a technical support or helpdesk role. Strong problem-solving skills and the ability to work independently. Excellent communication skills, with a focus on customer service. A commitment to continuous learning and professional development in IT. Educational background or certifications in IT are highly valued.

What's in it for you?

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry-leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row