Jackie Koelsch

IDR is seeking a dynamic and dedicated ServiceNow Support Analyst to join one of our top clients' team. This role is perfect for someone who thrives in a fast-paced environment, has a knack for problem-solving, and is passionate about providing top-notch IT support. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the ServiceNow Support Analyst: - Triage and resolve incoming ServiceNow tickets submitted against applications supported by the Image Management Systems unit - Collaborate with unit technical staff for training and problem-solving - Provide exceptional customer service, representing the standards and interests of the unit - Work independently and efficiently, staying focused on the issues at hand - This is a 6-month contract position with the possibility of extension Required Skills for ServiceNow Support Analyst: - Bachelor's degree and three (3) years of experience, including one (1) year of technical experience OR significant experience in systems analysis - Proven problem-solving skills - Excellent communication skills and experience working directly with customers - Experience in healthcare IT is highly desired What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row pay transparency: 50-52/hr #LI-Remote