Jackie Koelsch

Video DevOps & Quality Engineer

IDR is seeking a Video DevOps & Quality Engineer to support the monitoring, reliability, and performance of video streaming platforms across a large-scale media ecosystem. This role is ideal for a highly motivated engineer with experience in video systems, automated observability tools, and DevOps practices. The successful candidate will work cross-functionally with developers, operations teams, and business stakeholders to ensure high video quality and system availability.

• Monitor and troubleshoot video platform performance using observability tools (Datadog, Splunk, etc.)

• Conduct root cause analysis of streaming video issues, outages, or degradation

• Partner with internal teams to triage live production issues across content ingestion, encoding, and delivery

• Build and maintain dashboards, alerts, and anomaly detection rules for proactive issue resolution

• Identify opportunities to improve system resiliency and performance through automation

• Document standard operating procedures (SOPs), incident workflows, and technical guides

• Support ad insertion, CDN monitoring, and playback workflows to ensure seamless user experience

• Participate in on-call rotation to provide 24/7 support coverage

• Collaborate with engineering and QA teams to validate changes in video delivery pipelines

• Continuously improve video quality metrics and align testing strategies with DevOps best practices

• 5+ years of experience in video operations, DevOps, or system reliability engineering (SRE)

• Strong understanding of video streaming workflows (HLS, DASH, encoding, packaging, delivery)

• Proficient in monitoring tools like Datadog, Splunk, or similar observability platforms

• Experience with scripting languages (Bash, Python) and CI/CD pipelines

• Familiarity with CDN technologies, video players, and playback analytics

• Knowledge of ad insertion workflows (DAI, SSAI) and client-side troubleshooting

• Experience in a fast-paced, production-critical environment supporting media services

• Ability to work cross-functionally and communicate technical issues to non-technical stakeholders

• Strong documentation habits and attention to detail

• Experience with live event streaming platforms and on-demand video workflows

• Familiarity with Kubernetes, Terraform, or cloud infrastructure tools

• Knowledge of DRM technologies (Widevine, FairPlay, PlayReady)

• Prior involvement in incident response and operational readiness planning

• Experience with video test automation or synthetic playback testing frameworks

• Join a high-impact team ensuring high-quality video experiences for millions of users

• Gain hands-on experience across cutting-edge media technologies and streaming platforms

• Work in a collaborative environment focused on reliability, automation, and observability

• Drive visibility and performance improvements across complex video delivery pipelines