Jackie Koelsch

IDR is seeking a dedicated and tech-savvy School Support Technician to join one of our esteemed clients in Suwanee, GA. This role is perfect for someone who thrives in a dynamic, fast-paced environment and is passionate about providing top-notch technical support to a large user base. If you are looking for a long-term opportunity to grow and make a significant impact within a team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the School Support Technician:

• Providing hands-on and remote technical support to approximately 400 users across multiple sites

• Supporting Windows OS, MAC OS, and Chrome OS environments

• Managing and troubleshooting hardware including projectors, TVs, displays, and Smart Boards

• Utilizing Active Directory and Altiris for Windows management, imaging, and software deployment

• Creating and maintaining support documentation and training/onboarding materials

Required Skills for School Support Technician:

• Minimum of 3 years of experience in IT support/help desk role

• Proficiency in supporting Windows OS, MAC OS, and Chrome OS

• Experience with Active Directory and Altiris

• Familiarity with ServiceNow ticketing system is a plus

• Strong customer service and communication skills

• Ability to manage multiple tasks and prioritize effectively

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to join an industry-leading organization

• A team-oriented culture that values collaboration and growth

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row