Victor Ruiz

IDR is seeking a Field Support Technician to join an organization with a focus on manufacturing support in Downers Grove, IL. This role involves providing technical assistance across multiple company sites, primarily in the Midwest, with travel required to support end-user hardware and manufacturing systems. 

Position Overview for the Field Support Technician:

• Provide hands-on, on-site technical support for desktop and laptop computers, manufacturing systems, networking devices, security systems, and telecommunications across company locations.
• Serve as an escalation resource for the Service Desk, troubleshooting hardware, software, and connectivity issues.
• Support manufacturing and operational technology environments, including SAP workstations, barcode scanners, badge and access systems, and camera systems.
• Install, configure, move, add, and replace end-user equipment and supporting infrastructure.
• Assist with server and data closet activities, including equipment installs and basic troubleshooting.

Requirements for the Field Support Technician:

• 2 to 5 years of experience in a technical support or end-user computing role.
• Strong knowledge of Microsoft Windows operating systems and enterprise productivity tools.
• Experience supporting manufacturing or operational technology environments preferred.
• Ability to travel overnight, primarily within the Midwest, including Ohio.
• Reliable transportation to support travel between company locations.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.