Victor Ruiz

IDR is excited to announce an opportunity for a talented and dedicated Desktop Deployment Technician to join our esteemed client's team in Nashville, TN. This role is perfect for a tech-savvy professional with a knack for customer service and a passion for problem-solving. If you're seeking a dynamic role within a growing organization that values teamwork and innovation, we encourage you to apply today!

Position Overview/Responsibilities for the Desktop Deployment Technician: - Deploying desktops/laptops to customers, ensuring punctuality and adherence to appointment schedules - Installation of new workstations, including hardware, operating systems, and application software, following departmental standards - Utilizing Microsoft SCCM to install OS image and software - Researching and developing solutions to complex issues - Documenting known issues and resolutions for internal team reference - Reviewing literature, consulting with experts, and coordinating with vendors to identify appropriate hardware and/or software solutions - This role is a 6-month contract-to-hire position Required Skills for Desktop Deployment Technician: - 1-3 years of experience supporting Windows 10 operating systems - 1-3 years of experience supporting and configuring computer hardware/software - 1-3 years of experience working in a technical customer service environment - 1-3 years of experience working with a ticket tracking system (e.g., Microsoft SCSM, ServiceNow, Cherwell, etc.) What’s in it for you? - Competitive compensation package - Comprehensive benefits, including Medical, Vision, and Dental - Opportunity to work with an industry-leading organization - A close-knit, team-oriented culture Why IDR? - Over 25 years of proven industry experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - Recipient of ClearlyRated's Best of Staffing® Client and Talent Award for 12 consecutive years