Victor Ruiz

IDR is seeking a Sr. Voice Engineer to join one of our top clients in to work remotely on West Coast hours. This role is perfect for a seasoned professional with a strong background in voice engineering and contact center platforms. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

• Work remotely while adhering to west coast hours
• Troubleshoot and resolve complex hardware/software issues
• Utilize knowledge of Cisco networking, QoS, SIP, and VoIP in call center environments
• Maintain and improve voice/network infrastructure including LAN/WAN, firewalls, PSTN, PRI, TDM, POTS

Required Skills for Sr. Voice Engineer:

• Experience with Genesys (Engage/Cloud), NICE CXone, Five9, or similar contact center platforms
• Familiarity with Microsoft O365, Teams Voice, NICE recording, Aspect WFM, and other call center tools
• Proficiency in Cisco networking (routing/switching, MPLS, BGP, EIGRP)
• Knowledge of QoS, SIP, and VoIP in call center environments
• ITIL v3 Foundations certification
• Experience working in a contact center support environment and with ServiceNow Software

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row