Mark Andrews

IDR is seeking a Application Support Engineer to join one of our top clients remotely. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview for the Application Support Engineer: We are seeking an experienced Cloud Application Support Engineer to support and optimize our AWS-based SaaS application stack. The ideal candidate will have a strong background in enterprise application maintenance, incident response, automation, and compliance in serverless cloud environments. You will play a critical role in ensuring high application availability, rapid resolution of issues, and adherence to industry standards. Required Top Skills for the Application Support Engineer:

• 3+ years experience supporting AWS and SaaS based application in serverless environments (AWS RDS Postgres, Node.js, Angular)

• Proficiency with ITSM platforms and a strong incident management background. (ServiceNow, Remedy, Jira Service Desk, etc)

• Hands on experience with Automation tools for patching, monitoring, remediation and report generation. 

• ITIL Foundation Certification (or higher)

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

  Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Hybrid