Mark Andrews

IDR is seeking a IT Systems Specialist to join one of our top clients in Decatur. This role involves providing technical support in a field services/onsite setting, specifically troubleshooting hardware. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the IT Systems Specialist: - Provide technical support in a field services/onsite setting - Troubleshoot hardware including desktops, laptops, printers, scanners, VOIP phones, and network equipment - Travel throughout the state on a weekly basis to assigned regions - Work in a hybrid remote/onsite model with a maximum of two telework days per week - Participate in an ongoing long-term contract that renews annually Required Skills for IT Systems Specialist: - Proven experience in technical support in a field services/onsite setting - Excellent technical knowledge of hardware and PC internal components - Working technical knowledge of current protocols, operating systems, and standards, including TCP/IP, DNS, DHCP, Wireless technologies, and Windows OS - Experience with ticketing systems, ideally ServiceNow - Valid driver's license and reliable vehicle - Comfortable working in inmate facilities and for a law enforcement agency What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 20+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row