Read authentic reviews from candidates, clients and employees.
Learn more about how Great Recruiters is transforming the industry.
IDR is seeking a dynamic and multilingual Global Foundation Support to join one of our top clients in Memphis, TN. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Global Foundation Support: - Engage in events, meetings, and discussions regarding organizational workflows and communications in both Spanish and English - Organize and support all communications with assigned foundation partners, including monthly calls and new program initiatives - Maintain up-to-date knowledge in the team's CRM, including revenue, account and contact information, priority education opportunities, and challenges - Provide program support, including language assistance for all programs - Plan and execute foundation assessments and participate in relevant workshops Required Skills for Global Foundation Support: - Fluent in English and Business Spanish; Intermediate or advanced proficiency in Portuguese preferred - Cultural and regional awareness/knowledge of the supported area - Experience in data entry, note-taking, and supporting leaders - Strong organizational and time management skills - Proficiency in MS Office, including basic Excel skills - Minimum of 4 years of experience in a similar role What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a rowDevelop and implement strategic plans for the help desk triage function to align with business objectives.
Establish, document, and continuously improve triage protocols and procedures.
Lead the triage of incoming help desk tickets, ensuring timely categorization, prioritization, and routing.
Manage escalations for complex or high-impact issues, ensuring prompt attention from the appropriate technical teams.
Monitor help desk performance metrics and KPIs to evaluate process effectiveness and identify improvement opportunities.
Generate dashboards and reports for senior leadership, highlighting trends, key metrics, and recommendations.
Proven experience in Help Desk implementation and management.
Strong expertise in triage processes and protocols.
Demonstrated ability to lead and optimize help desk operations.
Experience working with cross-functional technical and business teams.
Excellent communication, reporting, and stakeholder engagement skills.
Strong analytical and problem-solving abilities.
Familiarity with help desk tools, ticketing systems, and service management frameworks (e.g., ITIL) is a plus.
IDR is seeking a ServiceNow Developer to join one of our top clients in Suwanee, GA. This role offers an exciting opportunity to design, develop, and implement custom applications, workflows, and integrations on the ServiceNow platform. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the ServiceNow Developer: - Design, develop, and implement custom applications, workflows, and integrations on the ServiceNow platform - Collaborate with stakeholders to gather requirements and translate them into technical solutions - Customize ServiceNow modules (e.g., ITSM, ITOM, HR, GRC) using JavaScript, HTML, CSS, and AngularJS - Build and maintain integrations with third-party systems via REST/SOAP APIs, MID Server, and other tools - Optimize platform performance, troubleshoot issues, and ensure best practices in coding and configuration Required Skills for ServiceNow Developer: - 5+ years of hands-on ServiceNow development experience, including scripting (JavaScript, Glide), UI policies, business rules, and workflows - Proficiency in ServiceNow module customization (ITSM, ITOM, HR, CSM, or GRC) - Strong knowledge of integration technologies (REST, SOAP, JSON, XML, MID Server) - Experience with ServiceNow Flow Designer, App Engine, or Automated Test Framework is a plus - Excellent verbal and written skills to collaborate with technical and non-technical stakeholders What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a rowDesktop Support Technician
IDR’s client in the is seeking a Desktop Support Technician to join their growing team!
Responsibilities of the Desktop Support Technician include:
Required Skills/Experience for the Desktop Support Technician include:
What’s In It for You?
Why IDR?
Review and interpret complex financial data to deliver timely, accurate recommendations that support leadership decision-making.
Lead ongoing improvements to budgeting, forecasting, and performance review processes.
Identify and explain variances between actuals, budgets, and forecasts during monthly close cycles.
Build financial models and perform analysis to support key business strategies and initiatives.
Track and assess trends in key metrics such as revenue, cost of sales, and expenses to inform business performance.
3-5 years of experience in financial analysis and accounting, ideally within a software-focused organization.
Excellent skills in financial analysis, problem-solving, and data interpretation.
Advanced proficiency in Microsoft Excel and PowerPoint.
Capable of managing multiple high-priority tasks while ensuring consistent, high-quality results.
Strong verbal and written communication skills in a professional setting.
IDR is seeking a Demand and New Products Planning Intern to join one of our top clients in Auburn, MA. This role offers an exciting opportunity to assist in demand and new products planning activities, working closely with various departments to develop short and long-term sales forecasts. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Demand and New Products Planning Intern:
Assist in all demand and new products planning activities for finished goods
Develop item sales forecasts based on demand patterns and business trends
Perform root cause analysis of demand issues and provide corrective measures
Conduct monthly planning meetings to help develop demand plans for critical areas of the business
Monitor sales trends on critical products and communicate new product forecast and forecast changes to all suppliers and stakeholders
This is a contract position from 6/1/2025 to 9/26/2025
Required Skills for Demand and New Products Planning Intern:
Must be enrolled in a full-time degree program or a recent graduate
Understanding of inventory management practice and procedures
Proficient in Microsoft Excel
Excellent communication skills with the ability to interact with various levels within the organization
Detail-oriented and ability to recognize sales trends in a large data set
Public speaking experience required; must be comfortable presenting data to various levels within the organization
Desired Skills:
Knowledge and experience in new product planning, demand planning, purchasing, sales, and/or marketing strongly preferred
Cross-functional decision-making experience strongly preferred
SAP/ERP system experience preferred
APICS certification is nice to have, not required
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
