Alexa Jervis

IDR is seeking a Senior Product Manager to join one of our top clients for a fully remote opportunity. This role focuses on developing AI-powered solutions designed to enhance emergency call center operations, offering the chance to work on mission-critical SaaS products that impact public safety outcomes.

Position Overview for the Senior Product Manager:

• Define and own the product vision, strategy, and roadmap for Agent Assistance capabilities
• Deliver AI-driven features that support real-time workflows for call takers and frontline agents
• Maintain an outcome-based roadmap (Now / Next / Later) aligned to business value and customer impact
• Drive initiatives through full Product Lifecycle Management stages from concept to launch
• Create and maintain key artifacts including PRDs, business cases, and release readiness documentation

Requirements for the Senior Product Manager:

• 7+ years of product management experience, ideally in SaaS or mission-critical environments
• Proven track record owning complex, user-facing products from concept through launch
• Strong experience leading cross-functional initiatives with measurable business outcomes
• Experience building business cases, including market analysis, ROI projections, and compliance considerations
• Familiarity with AI-driven products, workflows, or decision-support systems

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.