Alexa Jervis

IDR is seeking a Desktop Support Analyst to join one of our top clients for an opportunity in Tempe, Arizona. This role involves supporting a dynamic IT environment, focusing on assisting users during a migration from Google Workspace to Office 365, and providing VIP/executive support. The company operates within the technology services sector, emphasizing efficient help desk operations and user support.

Position Overview for the Desktop Support Analyst:

• Provide on-site help desk support for approximately 500 corporate users, with potential to scale to 700.
• Support Microsoft 365 environments, including Exchange, Teams, SharePoint, and OneDrive, during and after migration.
• Assist users with legacy Google Workspace access requests and related support needs.
• Manage user requests effectively using Zendesk in a high-traffic support setting.
• Support conference rooms, executive offices, and provide VIP support within a mixed Mac and Windows environment.

Requirements for the Desktop Support Analyst:

• Experience supporting Microsoft 365 environments, including familiarity with core components.
• Demonstrated ability to support a similar-sized user environment.
• Experience supporting migrations from Google Workspace to Office 365.
• Proficiency in handling Google Workspace access requests post-migration.
• Ability to go onsite 4-5 days per week and prioritize support requests efficiently.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.