Atlanta, Georgia, United States
IT Support Specialist
IDR is seeking a dedicated and empathetic
IT Support Specialist to join one of our top clients in the legal sector. This role is perfect for someone who thrives in a dynamic environment, is quick to learn, and has a positive attitude towards training and development. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
This is a junior-level position. Compensation is set at $20/hr W2.
Position Overview/Responsibilities for the IT Support Specialist:
- Act as the primary point of contact for incoming IT requests and manage ticket triage
- Design, develop, and implement end-user device solutions tailored to our clients' needs
- Gather and document user system and software requirements, research and evaluate technology options, and prepare business cases for proposed solutions
- Provide both first- and second-level technical support, resolving incidents and processing changes in alignment with established Service Level Agreements (SLAs)
- Collaborate with all IT teams and end users to support effective, reliable, and secure end-user device solutions
Required Skills for the IT Support Specialist:
- 1+ years of experience in a help desk, support, legal assistant or similar role, or an associate degree with at least 1 year of experience in a similar role
- Experience in desktop support roles in a Windows environment
- Familiarity with Microsoft Office 365 and Audio Visual systems
- Experience working with document management systems such as Laserfiche
- Hands-on experience working with ticketing systems
- Strong analytical skills and process improvement abilities
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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