Alexa Jervis

IDR is seeking an Application Support Analyst to join one of our top clients in a remote capacity. This role is perfect for individuals who excel in providing technical support and optimizing clinical applications, specifically Homecare Homebase (HCHB). If you are eager to be part of a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today!

Position Overview/Responsibilities for the Application Support Analyst:

• Act as a subject matter expert for HCHB and related clinical applications, providing technical support and guidance.

• Collaborate with clinical, operational, and technical teams to maintain system integrity and improve efficiency.

• Troubleshoot and resolve technical issues, monitor for recurring problems, and implement system enhancements.

• Conduct testing of new software updates and enhancements, ensuring stability and compliance with regulatory standards.

• Develop and maintain training resources, FAQs, and troubleshooting guides to empower user self-sufficiency.

Required Skills for Application Support Analyst:

• Minimum of 3 years of experience with HCHB at a support or implementation level.

• Proven ability to work independently and manage complex technical issues.

• Strong problem-solving skills and a proactive approach to identifying and implementing improvements.

• Excellent communication skills for effective collaboration and user support.

• Self-motivated with the ability to manage tasks without extensive oversight.

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row