Alexa Jervis

IDR is seeking a Technical Support Engineer - Automation to join one of our top clients for an opportunity in Orlando, FL. This role involves providing advanced technical support for complex electro/mechanical equipment, computer systems, and networked systems within a dynamic and innovative environment.

Position Overview for the Technical Support Engineer - Automation:

• Provide technical support to field engineers, technicians, and product support personnel addressing complex system issues
• Troubleshoot and debug hardware, software, and network-related problems in highly technical environments
• Collaborate with design and software engineering teams to report bugs and reliability concerns
• Support customer installation, training, and ongoing technical assistance
• Interact directly with customers/users possessing technical backgrounds on sophisticated systems

Requirements for the Technical Support Engineer - Automation:

• At least a Bachelor's Degree in a related field
• 2+ years' professional experience debugging JavaScript or Java code
• Experience supporting customers and/or end-users from a technical standpoint, including reporting issues to engineering
• Strong experience supporting network issues and handling OS administration
• Experience supporting ServiceNow platforms

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.