Wilmington Manor, Delaware, United States
IDR is seeking a Help Desk Analyst to join one of our top clients in Delaware. This role offers a unique opportunity to support application-related inquiries, focusing on Microsoft custom-built applications. If you are eager to be part of a dynamic team within a growing organization, we encourage you to apply today!
Position Overview/Responsibilities for the Help Desk Analyst:
- Provide support for application-related helpdesk inquiries, focusing on Microsoft custom-built applications.
- Work through helpdesk tickets, understanding issues, and driving them to resolution.
- Engage in minimal testing to ensure application functionality.
- Participate in a hybrid work schedule, with initial onsite training followed by remote work, subject to client requirements.
- Collaborate with our client's team to enhance customer service and support processes.
Required Skills for Help Desk Analyst:
- Proven experience in an application help desk environment.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Customer service experience with a focus on delivering high-quality support.
- Familiarity with help desk tools, documentation, and escalation processes.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
