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Help Desk Specialist Specialist
One of IDR’s largest clients is looking for a Help Desk Specialist to join their growing team in the Atlanta, GA area!Responsibilities of the Help Desk Specialist:
Acts as the primary escalation point for incoming technical issues and support requests
Manages and delegates projects and tasks to team members as needed
Collaborates with business units to advise on and support system enhancements and modifications
Provides technical support for systems, networking, telephony, audio/visual equipment, software (Windows 10, Microsoft Office, browsers), and hardware
Delivers user support via phone, in-person, and remote tools, ensuring timely and courteous issue resolution
Qualifications for the Help Desk Specialist:
7 to 10 years of hands-on experience in IT technical support roles
Extensive experience installing, configuring, and maintaining network infrastructure, including servers, Windows/Mac workstations, switches, routers, cabling, and VoIP systems
Strong expertise with Windows 10, MS Office 365, Active Directory, SCCM, Group Policy Objects (GPOs), enterprise antivirus solutions, helpdesk ticketing systems, and Azure
Proficient in imaging laptops (Windows 20H2/21H2), managing Microsoft Office 2010, Cisco networking, and other authorized desktop applications
Solid knowledge of mobile device management for iOS and Android, enterprise encryption, and Windows device management via Active Directory
What’s in it for you?
Why IDR?