Alexa Jervis

IDR is seeking a Service Desk Contractor to join one of our top clients in Goleta, CA. This role is a fantastic opportunity for someone with a strong background in IT support and customer service, who thrives in a fast-paced environment. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Service Desk Temp:

• Act as the central point of contact for handling internal business partners' technical support issues
• Respond to issues by gathering all necessary information and provide resolution during the initial contact or forward the issue to the correct support team for resolution
• Assist the business with Deskside and Phone Support for IT incidents and requests
• Contract term: Through 5/8/2026
• Work schedule: Onsite - Monday to Friday, 8am-5pm

Required Skills for Service Desk Temp:

• 1 to 3 years of experience in an IT support role and Call Center experience
• In-depth knowledge of Windows operating system (Win10, Win11, Windows Services). Familiarity with other operating systems macOS / Linux beneficial
• Experience with remote desktop tools and remote support software
• Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers, and peripherals
• Understanding of networking concepts TCP/IP; DNS; DHCP and VPN
• Proficient in using Active Directory tools and manage users accounts, groups, permissions
• A+ certification is a plus

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

It’s our policy to provide equal employment opportunity for all applicants and employees of [insert supplier name] (the “Company”). The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours
• Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors
• Accessing our or our customer’s assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players, employees, and temporary workers

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.