Alexa Carter

IDR is seeking a Data Center Network Technician Lead to join one of our top clients for an opportunity in Buffalo, NY. This role is integral to managing and troubleshooting complex network infrastructure within a high-density AI data center environment, ensuring peak operational performance.

Position Overview for the Data Center Network Technician Lead:

• Serve as the on-site Tier 3 escalation point for network and structured-cabling incidents across the site's AI infrastructure.
• Troubleshoot, diagnose, and resolve physical-layer faults, validate repairs, and drive rapid resolution of issues impacting customer workloads.
• Act as the escalation path for Tier 1 and 2 technicians, collaborating with Network Operations on more in-depth investigations.
• Own structured cabling and fiber infrastructure, interpreting device diagnostics to confirm successful repairs.
• Escalate out-of-scope issues to Network Operations with clear documentation, owning incidents through to resolution as the sole on-site network and ICT resource.

Requirements for the Data Center Network Technician Lead:

• You've been the on-site network or cable-plant specialist in a data center, owning physical-layer troubleshooting end to end.
• You know structured cabling and fiber deeply (testing, termination, fault isolation) and you read device diagnostics well enough to validate repairs.
• You have enough network fundamentals (TCP/IP, switching, optics) to bridge cabling and the network stack.
• You operate as the sole escalation resource on-site and take incidents through to resolution.
• You document rigorously, so Network Operations can pick up cleanly when an issue exceeds on-site scope.

$100,000-$150,000 #LI-ONSITE