Alexa Carter

IDR is seeking a IT Support Technician to join one of our top clients for an opportunity in Austin, Texas . This role supports an enterprise and government environment by providing on-site front-door IT assistance to staff, executives, contractors, and visitors. The ideal candidate will troubleshoot end-user technology, manage service requests, and help ensure reliable collaboration, device readiness, and secure access coordination. Position Overview for the IT Support Technician:

• Provide on-site front-door IT support for TXCC staff, executives, contractors, and visitors at the San Antonio office
• Support laptops, mobile devices, peripherals, conference rooms, printers, network connectivity, and user onboarding/offboarding
• Resolve or triage service requests, document activities in the approved ticketing process, and maintain user-facing knowledge articles
• Coordinate with systems, network, security, and vendor support teams, and deliver executive-priority support during business hours
• Assist with meeting room readiness, video/audio support, staff training, routine technology checks, and break/fix coordination

Requirements for the IT Support Technician:

• 8 years of experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment
• 5 years of troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues
• 3 years of supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms
• 3 years of using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices
• 3 years of supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests

What's in it for you?

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row #LI-Onsite