Alexa Carter

IDR is seeking a IT Support Specialist to join one of our top clients for an opportunity in Atlanta, Georgia. This role supports the legal sector by providing technical assistance, focusing on applications and end-user device management. The position offers a great chance to apply your support skills in a fast-paced, impactful environment with ongoing contractual opportunities.

• Serve as the first point of contact for IT requests and manage ticket triage.
• Provide end-user support for hardware, software, and device-related issues.
• Deploy, configure, and maintain standard desktop and laptop images.
• Collaborate with IT teams and end users to ensure secure, reliable device support.
• Assist with user training and documentation to promote effective technology use.
• This role is intended for entry-level to junior-level candidates.

Requirements for the IT Support Specialist:

• High school diploma with at least 1 year of experience in a help desk, support, legal assistant or similar role.
• At least 1 year of recent relevant experience in IT desktop support.
• Experience supporting users in a legal environment preferred.
• Strong knowledge of Microsoft Office 365 and enterprise software deployment.
• Hands-on experience with ticketing systems and end-user device management.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.