Lawrenceville, Georgia, United States
IDR is seeking a IT Systems Analyst 3 to join one of our top clients. This role is perfect for a candidate with a strong background in end-user support, system troubleshooting, and IT infrastructure maintenance. The organization is committed to delivering high-quality technical assistance to its users.
Position Overview for the IT Systems Analyst 3:
- Responds to user inquiries and provides timely technical support via phone, email, and in-person interactions
- Diagnoses and resolves hardware and software issues, maintaining desktop system health and security
- Installs, configures, and updates desktop operating systems, applications, and peripherals
- Collaborates with the IT team to escalate and resolve complex technical issues and contribute to IT strategy
- Maintains accurate records of support requests, resolutions, and hardware/software inventory
Requirements for the IT Systems Analyst 3:
- Associate’s degree in Information Technology, Computer Science, or a related field and/or relevant experience
- 5+ years of enterprise-level desktop support experience
- Experience in complex system implementations or upgrades
- Strong troubleshooting skills for complex, high-impact issues
- Excellent written and verbal communication skills
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
