Sonia Khan

IDR is seeking a Lead Epic Applications Analyst with emphasis on  Prelude/Cadence  to join one of our top client in the healthcare space. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!  *Our client can only hire from the following states; Texas, Arizona, Florida, Connecticut, Georgia, Michigan, Ohio, and North Carolina. *  Overview: The Lead Epic Applications Analyst will serve as the technical leader for their applications and provide guidance to the Senior Epic Application Analysts and Epic Application Analysts within their areas. The Lead Epic Applications Analyst will also lead collaborative work between the Epic team in cross-application efforts including the Cogito team. This role encompasses all the job duties of the Senior Epic Applications Analyst role which include serving as the Subject Matter Expert and technical point of contact for their application areas taking lead in primary areas of work including projects, changes, and the highest point of break/fix escalation. They demonstrate full use and application of standard principles, theories, and concepts related to their technical discipline, and provide solutions to a variety of complex problems. They manage user requirements, develop, and implement systems for complex processes. Responsibilities: Leadership:

• Leads and mentors other Senior and Epic Analysts on the team.

• Provides guidance and tools to support team performance and professional growth.

Collaboration & Communication:

• Facilitates cross-functional discussions with operational leaders, analysts, training, and Cogito (reporting) teams.
• Acts as a liaison between IT and clinical/business operations to ensure system integrity and alignment.

System Design & Optimization:

• Leads system design, build, testing, and maintenance of Epic applications.
• Identifies workflow inefficiencies (e.g., denials, care gaps) and collaborates on improvement initiatives.
• Coordinates and implements system changes and supports Epic upgrades.

Technical Support & Troubleshooting:

• Provides tier 3 technical support and escalates complex issues.
• Tracks and manages support tickets, ensuring timely resolution per SLAs.

Governance & Project Management:

• Manages change control, tracks KPIs, and contributes to strategic planning.
• Coordinates with vendors and governance teams to meet project timelines and business needs.

Training & Documentation:

• Reviews training materials and documentation.
• Supports trainers in ensuring materials are current with system updates.

Ongoing Learning & Travel:

• Maintains expertise in Epic systems and EHR standards.

Top Skills:

• High School Diploma with 10+ years of experience supporting healthcare IT or healthcare applications or Bachelor's Degree with 7+ years of experience supporting healthcare IT or healthcare applications.
• 5+ years in an Analyst role supporting Epic's Electronic Health Record (EHR) for Patient Access Suite (Cadence and Prelude)
• Cadence and Prelude Certifications 
• Experience in Prelude and Cadence as their primary Epic applications for building work queues, using rules, building decision trees and referrals, & authorizations workflows

Nice to Have:

• Experience with MyChart
• Resolute Professional Billing and Resolute Claims
• HIM Suite (HIM, Identity and Release of Information)

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

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