Sonia Khan

IDR is seeking a Support Specialist to join one of our top clients in Nashville, Tennessee. This role is perfect for a proactive problem-solver with a knack for maintaining systems and providing exceptional customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Support Specialist:- Maintain our client's Licensure and Regulation System (LARS) and external help desk system (Zendesk)- Resolve system issues and process change requests efficiently- Implement solutions as directed- Collaborate with multiple teams, including application coordinators, trainers, and QA personnel- Document system changes, maintain logs, and communicate status updates effectively- This is a contract position through 6/30/2026Required Skills for Support Specialist:- Strong interpersonal skills and customer service experience- Familiarity with IT support workflows and troubleshooting methodologies- Experience with platforms such as Zendesk, LARS, and ServiceNow- Ability to modify and configure system settings, user permissions, and automated workflows- Strong skills in maintaining logs, tracking system changes, and organizing supporting documentationWhat’s in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to get in with an industry leading organization- Close-knit and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row;