Sonia Khan

IDR is seeking a fully remote IT Service Desk Professional I to join one of our esteemed clients. This role is perfect for individuals who thrive in a fast-paced, team-oriented environment, providing top-notch IT support and customer service. If you have a knack for problem-solving and a passion for technology, we encourage you to apply today!

• Provide over-the-phone IT technical support, including but not limited to, desktop applications, network troubleshooting, and clinical application support
• Utilize IT tools and problem-solving skills to diagnose and resolve computer-related issues
• Ensure maximum customer service and issue ownership, providing status updates and follow-ups to ensure satisfaction
• Log and document troubleshooting steps taken and solutions applied in line with current knowledgebase practices
• Participate in on-call support as scheduled during non-business hours

• Minimum of a High School diploma / GED & one year certification from college or technical school or at least 1 year of customer service related experience and / or training
• Knowledge of computer, printer, and network troubleshooting and installation procedures
• Demonstrated ability to diagnose and troubleshoot Microsoft products
• Superior customer service skills and phone etiquette
• Excellent documentation skills
• Ability to work evening, weekend, and holiday coverage as needed and scheduled

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to join an industry-leading organization
• Collaborative and team-oriented culture

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row