Elizabeth Lancaster

IDR is seeking a Support Representative I to join one of our top clients for a remote opportunity. This role involves providing exceptional customer service in a call center environment, handling inbound calls and inquiries from teammates and leaders, and supporting various Human Resources functions using system tools and knowledge bases.

Position Overview for the Support Representative I:

• Handle phones, chat, and manage two TMSS queues in a fast-paced environment.
• Respond to inbound calls and inquiries with professionalism and empathy.
• Provide general information, systems support, and problem resolution related to HR policies and procedures.
• Utilize supporting documents such as Knowledgebase, Village Web, and Job Aides proactively.
• Partner with internal/external teams to deliver integrated and exceptional customer service, including warm transfers.

Requirements for the Support Representative I:

• High school diploma or equivalent (must have proof prior to submission).
• Some previous experience in call center/helpdesk Tier I support.
• Experience handling a large volume of calls daily.
• Familiarity with helpdesk ticketing systems.
• Previous troubleshooting experience with HRIS systems, such as Workday preferred.

What's in it for you?

• Competitive compensation package.
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.
• Employee Stock Ownership Program.
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance.
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
• 19-20/hr
• #LI-Remote