Elizabeth Lancaster

IDR is seeking a Salesforce On-Site Support & Training Specialist to join one of our top clients for an opportunity in Raleigh, North Carolina. This role supports the statewide Child Welfare project, providing on-the-ground system support and end-user training for Salesforce-based applications. It offers a chance to work on a meaningful government initiative with a focus on system rollout and user engagement.

Position Overview for the Salesforce On-Site Support & Training Specialist:

• Serve as the primary on-site support contact during Salesforce system rollout waves across various NC DSS offices.
• Provide real-time, in-person guidance and troubleshooting to end users to facilitate system adoption and usage.
• Deliver hands-on support including system walkthroughs, user issue resolution, and training activities.
• Track and document user questions, issues, and feedback, escalating complex technical problems as needed.
• Support end-user training efforts by assisting with job aids, reference materials, and Help Desk ticket procedures.

Requirements for the Salesforce On-Site Support & Training Specialist:

• Hands-on experience with the Salesforce platform (strongly preferred).
• Background in child welfare, human services, or government programs.
• Ability to quickly learn new systems and functionality in real-time.
• Experience in end-user training, system adoption, or application support.
• Strong troubleshooting and problem-solving skills (functional, not deep technical).

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.