Elizabeth Lancaster

IDR is seeking a IT Support Technician II to join one of our top clients for an opportunity in Englewood, Colorado. This role involves providing high-energy, customer-focused desktop support within a walk-up IT Café environment at a highly regulated government or DoD site, ensuring end-user satisfaction through effective technical solutions.

Position Overview for the IT Support Technician II:

• Provide onsite desktop support and troubleshooting for end users at a government agency location
• Interact with users in a walk-up IT Café setting, delivering excellent customer service
• Own user issues from initial contact to resolution, ensuring timely and effective support
• Collaborate with help desk teams to resolve Tier 1–2 technical problems
• Demonstrate strong communication skills and maintain a customer care philosophy

Requirements for the IT Support Technician II:

• Customer/solution ownership, an overall drive for excellence
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Basic knowledge of current IT technical standards related to computers, printers, network technology, drivers, software troubleshooting, and peripherals

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

Compensation Details: $31.72/hr W2