Elizabeth Lancaster

IDR is seeking a ServiceNow Business Analyst to join one of our top clients for an opportunity in Dallas, Texas. This role involves supporting a major technology-focused project within the service management and data integration space for a leading organization in the consulting industry.

Position Overview for the ServiceNow Business Analyst:

• Partner with business units, service lines, and Application Portfolio Managers to understand data needs and priorities
• Facilitate working sessions with domain SMEs and enterprise architects to align business capabilities with application data
• Act as a liaison between technical teams and business stakeholders to ensure alignment and clear communication
• Lead requirements elicitation sessions and document business and functional requirements
• Translate business needs into ServiceNow user stories and requirements, aligned with CSDM standards

Requirements for the ServiceNow Business Analyst:

• Bachelor’s degree in Business Administration, Information Systems, or a related field
• Proven experience as a Business Analyst, preferably within technology, data, or integration-focused environments
• Hands-on experience with ServiceNow (required)
• Experience working with or exposure to Common Service Data Model (CSDM) (strongly preferred)
• Strong experience with requirements gathering, documentation, and stakeholder facilitation

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row