Elizabeth Lancaster

IDR is seeking a IT Infrastructure Analyst to join one of our top clients for a remote opportunity - while the position is remote, our client is seeking applicants in the Mid-West OR Northeastern region of the US. This role involves supporting the deployment of IT infrastructure with a focus on clinic expansions and acquisitions. The company values seamless IT support to ensure smooth clinic openings and ongoing operations.

Position Overview for the IT Infrastructure Analyst:

• Support the planning, coordination, and execution of IT infrastructure rollouts across multiple locations.
• Deploy hardware, software, and networking components to support business growth through acquisitions and new builds.
• Collaborate with internal teams and external vendors to ensure successful clinic openings and infrastructure standards are maintained.
• Provide onsite and remote support including configuration, onboarding, troubleshooting, and user training on Microsoft Office 365 tools and mobile device management.
• Assist with post-deployment hypercare, resolving technical issues promptly and identifying security risks to ensure stable operations.

Requirements for the IT Infrastructure Analyst:

• 5+ years of infrastructure related support experience.
• Experience with network protocols such as TCP/IP, DHCP, DNC, VPN, and firewalls.
• Experience with Azure and the Microsoft O365 suite of tools, including Teams, OneDrive, and SharePoint.
• Ability to support and troubleshoot issues with end-user devices like laptops, desktop PCs, scanners, printers, and VoIP phones.
• Knowledge of remote monitoring and management (RMM) tools, specifically Kaseya and ConnectWise.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.