Elizabeth Lancaster

Senior Fulfillment Processor Client: OneSource Virtual Manager: D'Andre Robinson Terms: 6 Month CTH Hourly Pay Rate: $23-25/hour Interview Process: 1st round onsite | 2nd round with Director Start Date: ASAP Work schedule details: for the peak month of January: 5am – 3pm, Monday through Saturday (Sunday off) All other months: 8am – 5pm, Monday through Friday Location: 9001 Cypress Waters Blvd, Coppell TX  75019 Sub Spots: 3 Qualified: Yes **Don't Call** - Jaison Bourne - Ayriel Bullock - Aerial Willis - Sharon Towers Overview: This person will be responsible for processing payroll checks, payroll advices, Year End files, Garnishment files, Benefit files and FAO files. The position is expected to complete tasks, such as printing files, running inserting and postage machines, and creating shipping documents (FedEx, UPS, etc.) with special attention to quality standards, accuracy, and timeliness. The Sr. Fulfillment Processor will also support the fulfillment team by overseeing processing, providing training, distributing jobs to team members, and providing subject-matter expertise. Responsibilities:

• Monitor tickets to ensure service level agreements and high customer satisfaction levels are being met
• Adhere to standard operating procedures (SOPs) and guidelines to process fulfillment jobs
• Exercise effective attention to detail to ensure that fulfilment jobs are processed accurately and timely.
• Support the fulfillment team by:
• Ensuring Payroll/Garnishments/Benefits/FAO have all been processed.
• Ensuring all Fulfillment Processors are following proper procedures.
• Ensuring all packages have been picked up by FedEx/UPS at the end of the day.
• Ensuring all Salesforce items have been updated by EOD

• Work with vendors to ensure all equipment is maintained to a high standard of operation
• Facilitate special internal requests to applicable departments
• Ensure 5S duties have been completed.
• Adhere to security protocols to safeguard confidential, proprietary, and customer data.
• Adhere to attendance requirements and works extended work schedules & flexible hours during seasonal peak periods to support department needs.
• Assist with special projects as needed Must Have Skills:
  • High School graduate, GED or equivalent
  • Experience in Microsoft Word and Excel
  • 2+ years of experince with xerox cut sheet printing for W2's and regular payroll
  • Experince using Salesforce
  Nice to Have:
  • Knowledge of inserting equipment and mail machine
  • Experience with FedEx/UPS and USPS processe
  • Associates degree or higher preferred