Elizabeth Lancaster

IDR is seeking a dedicated and experienced Technician 3 to join one of our top clients in Nashville, TN. This role is perfect for a quality control technician with in-depth industry knowledge and a strong commitment to providing an outstanding customer experience. If you are a self-starter with excellent organizational and communication skills, and you're looking for an opportunity to join a large, growing organization with a team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the Technician :

• Act as a lead on site, directing, inspecting, and auditing technicians' work as needed

• Assist in training less experienced technicians in scopes of work and administrative tasks

• Train subcontractors and our client's team on theory and practices for reliable quality installations

• Perform installation and service work on customer site, based on schedule

• Provide regular updates to PMO, Resource Center, and Service Center in a timely manner

• Act as point of escalation for clients; resolve issues where possible, otherwise escalate to FSS and Project Manager as needed

• Complete administrative job requirements in a timely fashion and maintain company vehicle and tools if assigned

• Meet with clients to conduct job walks and submit info for bids/estimates, identify obstacles/hurdles, and make a materials list for potential new work

Required Skills for Technician: 

• Strong organizational and communication skills, both written and verbal

• Self-starter with initiative and problem-solving skills

• Ability to handle stress and provide exceptional customer service

• Proficiency and knowledge in multiple key accounts

• Ability to operate network certifiers

• Proficient in eight of ten areas of focus: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking

• Must complete and maintain BICSI Installer 2 Copper and BICSI Installer 2 Fiber certification

• Must complete product specific trainings (CommScope, Leviton, AXIS) as outlined by our client

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row