Will McDonald

IDR is seeking a End User Support Specialist to join one of our top clients for an opportunity in Stephenville, TX. This role is ideal for individuals passionate about providing technical support and improving end-user experiences within an academic or research environment. The position offers an engaging environment focused on delivering reliable technology solutions to staff and faculty.

Position Overview for the End User Support Specialist:

• Providing routine technical support to end users, ensuring access to computing resources and resolving hardware, software, and connectivity issues.
• Troubleshooting end-user computing and connectivity problems, collaborating with staff to resolve or escalate issues.
• Offering guidance on hardware and software selection in alignment with policies and quality standards.
• Training end users on common and specialized applications to enhance their technical proficiency.
• Assisting with deployment, transition, and evaluation of new and emerging technologies, and maintaining documentation to support planning and reporting.

Requirements for the End User Support Specialist:

• Working knowledge of word processing and spreadsheet applications
• 1+ year of experience with troubleshooting practices, client support principles, and IT service management concepts, including the Information Technology Infrastructure Library (ITIL)
• Bachelor’s degree in a related field, or an equivalent combination of education and experience
• Ability to work fully onsite in Stephenville, TX during regular business hours (8:00 AM - 5:00 PM)
• Excellent communication skills and the ability to collaborate effectively with end users and technical staff

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.