Will McDonald

IDR is seeking a Customer Service Quality Auditor to join one of our top clients for an opportunity in Philadelphia, PA. This role supports a busy eCommerce and retail environment, focusing on ensuring high standards of customer service and quality assurance. The company operates in the customer support industry, emphasizing operational excellence and continuous improvement.

Position Overview for the Customer Service Quality Auditor:

• Conduct quality audits and monitor customer service interactions to ensure compliance with company standards
• Identify opportunities for process improvements and operational enhancements
• Document workflows and provide feedback to enhance customer experience
• Collaborate with customer service teams to maintain service excellence
• Utilize workflow software and Zendesk to track and report quality metrics

Requirements for the Customer Service Quality Auditor:

• Bachelor's degree in Business, or a related field
• eCommerce or Quality Assurance experience
• Customer Service experience, preferably in retail or eCommerce environment
• A self-starter who is keen to identify opportunities for operational improvement and process documentation
• Experience with workflow software (Microsoft Office, Google Sheets, Monday, etc)
• Knowledge of Zendesk
• 2+ years customer service experience

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.